Returning an Item

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If there’s an issue with your delivery, such as a change of mind, incorrect packing, or damage during transit, we’re here to help.

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All returns must be approved by our sales team so we can address the issue quickly once the item is back in our warehouse.

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You can return the item at your own cost, or we can arrange a collection for a fee that covers our expenses. The item must be unused, in its original condition, and include the invoice number for crediting.

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If you handle the return yourself, please keep your proof of postage or tracking details until we’ve received the item and processed your credit.

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If an item has been trimmed before dispatch and you decide to return it, you'll receive credit for the next available standard length down.

 

Products that cannot be returned

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Certain items are non-returnable for credit due to their nature. Poles and tracks that have been pre-bent to specific angles for bay windows cannot be returned, as the bending process makes them unsuitable for resale. However, if you have fittings associated with these items that you no longer need, we are happy to accept those back for credit if required.

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Additionally, any specially made or bespoke products cannot be returned for credit. These items are created specifically to meet your requirements, making them unique and non-resellable. If you are unsure whether an item is eligible for return, please don’t hesitate to contact us for clarification.

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We are committed to providing high-quality products that you’ll be happy with, but if you ever encounter an issue with a faulty or damaged item, please contact us so we can resolve it as quickly as possible.

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Delivery / order issues

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When receiving your delivery, please check that all parcels and boxes are in good condition.

• If any packaging is broken or dented, be sure to mark it as damaged when signing for it.

• If the items inside are clearly broken, you may refuse the delivery, and it will be returned to us.

• Should you decide to accept the delivery but later find damaged items inside, please take photos of both the damaged goods and the packaging, then email them to our sales team immediately.

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If you discover a fault with any item, we ask that you take clear photos or a video of the issue, if possible, and email them to us. This will help us assess the problem and work on a quick solution for you.